Our trip back home was very uneventful. No one wanted to leave the warm tropical weather in Key West and go back to the cold Northeast. Our flights back went well and we were back at our home around 7:30 PM. We had a great trip and look forward to the next time we head down to Key West.
*** One note I want to make about US Airways. Once we arrived back home, I investigated what the obligations were of the airlines in our case where our flight was cancelled.
According to the Federal Government guide, all airlines that cancel a flight because of weather or mechanical failure only has to refund the customer the money involved in the portion of the flight that was cancelled. With this information, I called the airline and my first call gave us the refund for the flight from Ft. Lauderdale to Key West. I told the spokesperson for US Airways that I wanted a phone number for the complaint department, which she was happy to pass on.
When I called the second number, I asked the spokesperson there to please listen to my complaint for three minutes and then I would listen to her. She was very polite and when I finished, she did not hesitate to apologize to me and my group for the inconvenience and offer us each a $300.00 voucher for a future flight. I felt that this was very fair and I thanked her for her understanding. I left US Airways with a very positive feeling, and even though I fly US Airways almost 100% of the time, I will repeat this story again and again. I thank US Airways for their concern and need to help rectify a bad situation.